Terms & Conditions
ColdSteel-UK.com is owned and operated by PJS UK Ltd. PJS UK Ltd has been in operation since January 2003 (originally known as Peter Schofield Trading As Medieval Weaponry and more recently BearArm Ltd).
Our mission statement is simple; to supply high quality products at competitive prices to the UK market, with a focus on exemplary customer service.
If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.
Our Contact details:
PJS UK Ltd
Phone: +44 (0)161 785 8073
VAT Registration Number: 867 0180 18
Company number: 06074488
Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on ‘Checkout’ and you will be asked for a few details that we need to be able to complete the order.
We accept all major credit/debit cards, Cash, Cheque, Postal Orders and Bank Transfers. Paying with your credit/debit card online is the easiest way to pay. If you do not wish to pay online, you may phone us to arrange your payment. If you want to pay using an alternative method, please place your order and we will contact you via email with further instructions.
If you are shopping from Europe, North America or anywhere else, we can give you an estimation of the cost in your local currency. Although your bank is responsible for the exchange rate on the day your order is processed.
We take payment when an item is in stock and ready to be shipped. If an item is out of stock, we will email you within 2 working days with a delivery schedule and you will be given the choice whether to place the item on back order, swap it for another item, or cancel your order.
If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.
When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we supply you with a delivery schedule. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Due to the volume of orders we process, we employ a 3rd party (GB Group plc) to perform age verification checks on our customers where required. Essentially we perform a soft credit check*, this tells us with 100% accuracy if you are over the age of 18 or not and this is what we use for our age verification.
By buying from our website you agree to us performing this soft credit check.
If you fail the soft credit check, then we will be in touch for proof of age. You must then submit either an unedited picture of your passport or driving licence.
* A soft credit check is a check on your credit score which does not impact your credit score and neither do we see your credit score, the soft credit check is purely for the purpose of age verification.
We only perform age verification checks on customers who order age restricted goods and we record the results of our checks so this is only performed once.
Upon delivery of an age restricted product, the courier will request a valid proof of age before handing over the order. This is a legal requirement for all bladed articles.
If the item(s) you order are in stock, then your order will be processed on the day you place your order or the next working day (depending on what time you place your order and our workload). For UK Mainland orders, delivery will take either one or two working days (“Next Day” service) or up to 5 working days (our “2-5 Day” service) from the date that the order is processed. International orders vary depending on the destination country.
We will be in touch with the delivery date and tracking information (where applicable) on the day your order is processed. If you supply us with a mobile phone number then we will also send you a text (UK customers only).
You must inform us within 10 days (from the date of despatch) if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.
You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.
We currently do not accept back orders. You can use the stock notification option to receive an alert when the product comes back in stock.
For orders made from the UK or other destinations that require VAT, 20% VAT is added. All other orders are VAT free.
Credit Card Security
Card payments are processed by our Payment Gateway which is Barclays EPDQ. Barclays EPDQ is PCI DSS Level 1 Compliant – the highest possible security standard.
PayPal is also used to process payments where selected for checkout. PayPal is PCI DSS Level 1 Compliant – the highest possible security standard.
Cold Steel products come with a 5 Year Guarantee for Fixed-Blade products and a 1 Year Guarantee for Folded-Blade Products.
If you need to reach us, please email us via our contact form, alternatively, you can call us on +44 (0)161 785 8073 or write to us at:
PJS UK Ltd t/a ColdSteel-UK.com
PJS (UK) Ltd value your privacy and use your personal details where necessary to fulfil your order. We handle your personal details securely and only as much as is required to fulfil our contract to process your order and have it delivered to you or collected by you.
Your personal details are also processed by third parties where necessary in order to fulfil your order. The couriers we use (Royal Mail, Parcel Force) receive your personal details so that they can deliver the order to you and inform you about updates regarding the delivery of your order. If if any of the products in your order require age verification then before we process you order, we also verify your age. If we haven’t previously verified your age then we will perform age verification using either 192.com or ID3Global. All of the third parties only use your details for the stated purpose and do not disclose any personal details to any other third party.
Cookies are used on this site where they are necessary for the site functionality. They are used to aid navigation and to keep track of the contents of your shopping cart. If you log in to an account, your logged-in status is recorded in a temporary cookie. If you select the ‘Remember Me’ Option in the checkout, a cookie will be used to remember your details.
We also make use of Google Analytics in order to better understand our customers and optimise our site for a better customer experience. Google Analytics sets cookies in order to function. We choose to use Google Analytics in a mode which does not store any personal details of website visitors – your IP address is anonymised.
You can turn off cookies by blocking them in your browser Privacy settings. If you turn off cookies, you will be unable to place orders or benefit from the other features that use them.
Data collected by this site is used to:
a. Take and fulfil customer orders
b. Administer and enhance the site and service
c. Issue a unique identifier (e.g. customer login)
d. Monitor customer account status beyond that required for individual purchases
e. Only disclose information to third-parties for goods delivery purposes
If you choose to Opt-In to our additional communication, we will also use your personal details to contact you with such communication. This includes news, special offers and other information relevant to customers. If you have chosen to Opt-In, you may withdraw your consent at any time by using the unsubscribe link in such communication transmitted via email, or alternatively contact us and we will be happy to update your communication preferences.
PJS (UK) Ltd uses the lawful basis of contract for the purpose of processing your personal details to fulfil your order.
PJS (UK) Ltd uses the lawful basis of consent for the purpose of processing your personal details to communicate our news and special offer emails to you.
We want to make sure we’re giving you the information about privacy and security that you want – let us know what you think. If you have any feedback, questions or concerns, please email us email@example.com.
We want you to be 100% happy with your purchase. If this is not the case, please feel free to return your purchase.
- You must inform us of any returns within 14 days. You can do this by emailing firstname.lastname@example.org
- You then have a further 14 days in which you have to return your purchase
- We do not operate a free returns service. For a straight-forward return. You have 2 options:
- We can provide you with a returns label. The cost for this is £9.95.
- You can send the parcel back under your own steam. You may have access to a shipping account with work, or you can search for a cheaper alternative online.
- Products must be returned:
- In the original packaging, including the product packaging and the shipping packaging.
- Unused. Products not returned in as-new condition will be returned to you at your expense.
- Unmodified. Products showing evidence of being tampered with will be returned to you at your expense.
- If the product is faulty, then contact us for information on how to return your product.
Remote Area Surcharges apply for Northern Ireland, Isle of Man, Isles of Scilly, Highlands & Islands of Scotland and the Channel Islands. Contact us for more information.
Your statutory rights are not affected.
Returns policy last updated 21st October 2022.