Return and Refunds Policy

We want you to be 100% happy with your purchase. If this is not the case, please feel free to return your purchase.

  1. You must inform us of any returns within 14 days. You can do this by emailing sales@coldsteel-uk.com
  2. You then have a further 14 days in which you have to return your purchase
  3. We do not operate a free returns service. For a straight-forward return. You have 2 options:
    1. We can provide you with a returns label. The cost for this is £9.95.
    2. You can send the parcel back under your own steam. You may have access to a shipping account with work, or you can search for a cheaper alternative online.
  4. Products must be returned:
    1. In the original packaging, including the product packaging and the shipping packaging.
    2. Unused. Products not returned in as-new condition will be returned to you at your expense.
    3. Unmodified. Products showing evidence of being tampered with will be returned to you at your expense.
  5. If the product is faulty, then contact us for information on how to return your product.

Remote Area Surcharges apply for Northern Ireland, Isle of Man, Isles of Scilly, Highlands & Islands of Scotland and the Channel Islands. Contact us for more information.

Your statutory rights are not affected.

Returns policy last updated 21st October 2022.

PJS (UK) Ltd t/a ColdSteel-UK.com

Voyager House
Duke Street
Shaw
Oldham
OL2 8PA

We do not accept visitors at our premises.

UK Freephone 0800 862 0411
International Telephone +44 (0)161 785 8073

sales@coldsteel-uk.com

Company Number 6074488
VAT Registration 867 0180 18

Opening Hours 0900-1700 Monday-Friday