Return and Refunds Policy
We want you to be 100% happy with your purchase. If this is not the case, please feel free to return your purchase.
- You must inform us of any returns within 14 days. You can do this by emailing sales@coldsteel-uk.com
- You then have a further 14 days in which you have to return your purchase
- We do not operate a free returns service. For a straight-forward return. You have 2 options:
- We can provide you with a returns label. The cost for this is £9.95.
- You can send the parcel back under your own steam. You may have access to a shipping account with work, or you can search for a cheaper alternative online.
- Products must be returned:
- In the original packaging, including the product packaging and the shipping packaging.
- Unused. Products not returned in as-new condition will be returned to you at your expense.
- Unmodified. Products showing evidence of being tampered with will be returned to you at your expense.
- If the product is faulty, then contact us for information on how to return your product.
Remote Area Surcharges apply for Northern Ireland, Isle of Man, Isles of Scilly, Highlands & Islands of Scotland and the Channel Islands. Contact us for more information.
Your statutory rights are not affected.
Returns policy last updated 21st October 2022.
PJS (UK) Ltd t/a ColdSteel-UK.com
Voyager House
Duke Street
Shaw
Oldham
OL2 8PA
We do not accept visitors at our premises.
UK Freephone 0800 862 0411
International Telephone +44 (0)161 785 8073
sales@coldsteel-uk.com
Company Number 6074488
VAT Registration 867 0180 18
Opening Hours 0900-1700 Monday-Friday