Terms & Conditions

About Us

ColdSteel-UK.com is owned and operated by PJS UK Ltd. PJS UK Ltd has been in operation since January 2003 (originally known as Peter Schofield Trading As Medieval Weaponry and more recently BearArm Ltd and BA Blades).

Our mission statement is simple; to supply high quality products at competitive prices to the UK market, with a focus on exemplary customer service.

If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.

Our Contact details:

PJS UK Ltd t/a ColdSteel-UK.com
Voyager House
Duke Street
Shaw
OL2 8PA
United Kingdom

Phone: +44 (0)161 785 8073
Email: sales@ColdSteel-UK.com
VAT Registration Number: 867 0180 18
Company number: 06074488

Making A Purchase

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on ‘Checkout’ and you will be asked for a few details that we need to be able to complete the order.

We accept all major credit/debit cards and PayPal. Paying with your credit/debit card online is the easiest way to pay. If you do not wish to pay online, you may phone us to arrange your payment.

Immediate payment is required to place your order since we only allow in-stock products to be ordered. On rare occasions mistakes can occur with stock and we may no longer have stock to fulfil your order. In this instance we will contact you within one working day to either cancel and refund the order, swap for an alternative product or delay fulfilment until we have stock.

If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we supply you with a delivery schedule. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Age Verification

Due to the volume of orders we process, we employ a 3rd party (AgeChecked) to perform age verification checks on our customers where required. AgeChecked use a variety of trusted sources and may also perform a soft credit check where necessary, this tells us with 100% accuracy if you are over the age of 18 or not and this is what we use for our age verification. By buying from our website you agree to us performing this soft credit check. * A soft credit check is a check on your credit score which does not impact your credit score and neither do we see your credit score, the soft credit check is purely for the purpose of age verification.

If you fail AgeChecked age verification, then we will be in touch for proof of age. You must then submit either an unedited picture of your passport or driving licence.

We only perform age verification checks on customers who order age restricted goods and we record the results of our checks so this is only performed once.

Upon delivery of an age restricted product, the courier will request a valid proof of age before handing over the order. This is a legal requirement for all bladed articles.

Delivery Schedule

Our days of operation are Monday – Friday. If the item(s) you order are in stock, then your order will be processed on the day you place your order (if it’s a working day before the cut-off) or the next working day. For UK Mainland orders, delivery will take place on the next working day. As an example, if you order on a Sunday which is not a working day for us, you can expect your order to be delivered on either Tuesday, although circumstances out of our control may arise so we do not guarantee this. Non-UK Mainland and International orders vary and we let you know via email when to expect delivery.

We will be in touch with the delivery date and tracking information (where applicable) on the day your order is processed. If you supply us with a mobile phone number then we will also send you a text (UK customers only).

You must inform us within 10 days (from the date of despatch) if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.

You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.

Back Orders

We currently do not accept back orders. You can use the stock notification option to receive an alert when the product comes back in stock.

Tax Charges

For orders made from the UK or other destinations that require VAT, 20% VAT is added. All other orders are VAT free.

Credit Card Security

Card payments are processed by our Payment Gateway which is Barclays EPDQ. Barclays EPDQ is PCI DSS Level 1 Compliant – the highest possible security standard.

PayPal is also used to process payments where selected for checkout. PayPal is PCI DSS Level 1 Compliant – the highest possible security standard.

Guarantee

Different brands offer different guarantees on the different types of product, so please get in touch about your specific query and we’ll be glad to help you.